We at Arunalaya value the trust you place in our organisation. We collect information about each
patient’s relevant medical condition, history, medication and family illnesses to provide the best
possible care. We realize the sensitive nature of this information and are committed to maintaining
its confidentiality. We do not release or discuss patient specific information with others unless it is
appropriate and necessary to serve the patient, or is required by law.
Arunalaya Healthcare Pvt. Ltd. expects its employees and business associates to comply with its
responsibilities. That’s why we insist upon the highest standards for customer information privacy
“Personal information” is any information that can be used by itself to uniquely identify, contact, or
locate a person, or can be used with information available from other sources to uniquely identify an
individual. We collect your personal information for a variety of regulatory and business purposes.
These include, but are not limited to:
Transactions and bill for services and products
Respond to your request for service or assistance
Perform market analysis, market research, business and operational analysis
Provide, maintain and improve our products and services
Resolve issues and concerns with our products and services
Promote and market our products and services which may be of interest to you and may benefit you
Ensure adherence to legal and regulatory requirements for prevention and detection of frauds and
Collect, store, process various types of Information such as password, financial information (details
of Bank account, credit card, debit card, or other payment instrument details), physiological
information for providing our products, services and for use of our website.
Hold information related to your utilization of our services which may include your call details while
interacting with us, your browsing history on our website, web cookies, location details and
additional information provided by you while using our services. However, at any time while you are
surfing our site, if you do not wish to share surfing information, you may opt out of receiving the
cookies from our site by making appropriate changes to your browser privacy settings.
You provide your consent to contact you either via calls, sms or emails, and for sharing your personal
information in several ways, such as in writing, online, through “click-through” agreements; orally,
including through interactive voice response; or when your consent is part of the terms and
conditions pursuant to which we provide you service; or when you provide us a missed call for our
marketing SMS campaigns. Please note, this will override DND signups. We, however assure you that
Arunalaya does not disclose your personal information to unaffiliated third parties (parties outside
Arunalaya corporate network and its Strategic and Business Partners) which could lead to invasion of
Government Agencies: We may also share your personal information with Government agencies or
other authorized law enforcement agencies (LEAs) mandated under law to obtain such information
for the purpose of verification of identity or for prevention, detection, investigation including but not
limited to cyber incidents, prosecution, and punishment of offences.
Security Practices and Procedures
We adopt reasonable security practices and procedures, to include, technical, operational,
managerial and physical security controls in order to protect your personal information from
unauthorized access, or disclosure while it is under our control.
Our security practices and procedures limit access to personal information on need-only basis.
Further, our employees are bound by Code of Conduct and Confidentiality Policies which obligate
them to protect the confidentiality of personal information.
We may retain your personal information for as long as required to provide you with services or if
otherwise required under any law.
When we dispose of your personal information, we use reasonable procedures to erase it or render
it unreadable (for example, shredding documents and wiping electronic media).
Internet Use – We maintain the security of our internet connections, however for reasons outside of
our control, security risks may still arise. Any personal information transmitted to us or from our
online products or services will therefore be your own risk. However, we will strive to ensure the
security of your information. We observe reasonable security measures to protect your personal
information against hacking and virus dissemination.
A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later
read back from that browser. Cookies are useful for enabling the browser to remember information
specific to a given user. Arunalaya.com may place both permanent and temporary cookies in your
computer’s hard drive. Arunalaya.com’s cookies do not contain any of your personally identifiable
Update of Personal Information
We strive to keep our records updated with your latest information. To this end, if you see any
discrepancy in your personal information or if a part of your personal information changes, we
request update the same on arunalaya.com. You can alternatively reach out to our customer support
at +91 8090080-906/7 or [email protected] and communicate the change(s) for updating our
right to remove your non-compliant information from its systems. Further, depending on the
seriousness of the non-compliance, we may choose to discontinue some or all of the services being
provided to you by us.
Arunalaya will communicate with you through the email and mobile number you have specified. Your
email address is never shared with anybody outside Arunalaya. Arunalaya uses your email address
and phone number to send you the following types of communications:
Transactional information about the services that you have taken including but not limited to
payment information, appointment times, clinician information etc.
Promotional information to inform you about additional services or related services that we believe
may be of interest to you
Sending you occasional announcements about changes in Arunalaya’s policies or announcement of
new promotions or services.
The above can be done through the medium of SMS, Email, Whatsapp or over phone calls.
Feedback and Concerns
We are committed to safeguard your personal information collected and handled by us and look
forward to your continued support for the same. In case of any feedback or concern regarding
protection of your personal information, delivery of products/ services and payment issues, you can
contact us at +918866991000 or [email protected]